Billing

Can you use insurance at Falah?

Cost should not be a mystery. Here is how private-pay therapy and out-of-network reimbursement actually work on this platform.

The short version

You pay Falah Therapy directly at booking. We do not bill any insurer.
After payment, Stripe issues a receipt. We store that receipt link on your booking.
You submit the receipt to your insurer. They decide whether to reimburse you. That decision is between you and them.

You pay us. Checkout is through Stripe for a single session or a four-session pack. Falah Therapy is not contracted with any insurer.
You get a receipt. Use the Stripe receipt from your payment confirmation. It typically includes amount, currency, date, and payment method. Your dashboard also shows the booking and therapist.
You submit to your insurer. Treat it as an out-of-network or outpatient mental health claim. Coverage depends on your plan, deductibles, and whether they accept telehealth with your chosen therapist.

Does your plan cover out-of-network telehealth mental health — and at what rate?
Does the plan require a therapist licensed in your state or country? Many Falah therapists are licensed outside the member’s home jurisdiction.
What fields does the insurer need on the receipt? Some US plans want CPT codes or an NPI. We do not issue US superbills or CPT codes at the platform level. Ask the therapist before booking if you need extra documentation they can legally provide.

United States: PPO plans sometimes reimburse out-of-network telehealth; HMO plans rarely do. HSA/FSA eligibility depends on your administrator.
United Kingdom: private insurers often want a GP referral and an in-network clinician.
Canada: provincial plans generally do not cover private therapy. Employer extended benefits sometimes reimburse a yearly cap if they recognise the therapist’s registration.
Australia and elsewhere: coverage varies widely. Confirm with your insurer before you book.

A denied insurance claim does not change what you paid. We do not refund an attended session because an insurer said no. Cancellations follow the refund policy.
Lost your receipt? Email support@falahtherapy.com and we will help you find the original Stripe receipt.

Falah Therapy does not offer emergency care. Use local emergency services or see emergency numbers.