Terms and conditions

Acceptance

By accessing or using Falah Therapy, you agree to these terms and to our Privacy policy. If you do not agree, do not use the platform.

What Falah Therapy is

Falah Therapy is a technology marketplace. We help you find independently licensed therapists, book 50-minute video sessions, and pay through Stripe. We do not ourselves provide healthcare, clinical diagnosis, medication, or emergency services.

Each therapist is responsible for their licence, professional standards, and the care they deliver. Credentials and availability can vary by country and clinician.

Eligibility

You must be at least 18 years old to create an account or book a session. Member accounts are created by registering with email. Therapist and administrator accounts are created by Falah Therapy; therapists cannot self-register.

Crisis and emergencies

If you are in crisis, thinking about harming yourself or someone else, or need urgent help, contact local emergency services immediately. In the United States you can call or text 988. The platform and therapists on it are not equipped for emergency intervention.

Do not delay in-person or emergency care based on anything you read or hear through this site.

Accounts

You must provide accurate information and keep access to your email secure. You are responsible for activity on your account. Notify us if you believe someone else is using it. We may suspend accounts that violate these terms or put others at risk.

Bookings, fees, and refunds

Session prices are shown on the therapist profile in that therapist’s currency. You can book a single session or a discounted four-session package. Payment is due at checkout.

Cancellations, reschedules, credits, cash refunds, and therapist switches follow our Refund and cancellation policy. You may switch therapists once per session package. Sessions starting within 24 hours stay with the current therapist. After a switch, a new package purchase allows one switch again. Completed sessions are not refundable. If we cancel a session, we will offer a new time or a full refund without a processing fee.

Insurance

Falah Therapy does not bill insurance. You may submit a receipt to your insurer for possible out-of-network reimbursement. We do not guarantee coverage or claim approval.

Acceptable use

• Use the service only for lawful, personal therapy booking and attendance.
• Do not harass therapists or other users, or share another person’s account.
• Do not scrape, disrupt, or reverse engineer the platform.
• Do not record a session without the other party’s consent and applicable law.

Intellectual property

The Falah Therapy name, site design, and platform content belong to us or our licensors. You receive a limited licence to use the site for its intended purpose. Therapist photos, bios, and similar listing content remain the therapist’s or our licensed material.

Disclaimers and liability

The platform is provided “as is.” Therapy outcomes vary. To the fullest extent allowed by law, we are not liable for advice given by therapists, for technical interruptions, or for indirect or consequential damages. Where liability cannot be excluded, our aggregate liability for a claim is limited to the amount you paid through the platform in the twelve months before the claim.

Changes

We may update these terms. The date at the top will change when we do. Continued use after an update means you accept the revised terms.

Questions: support@falahtherapy.com.

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