Privacy policy

Who we are

Falah Therapy is an online marketplace that connects members with independently licensed Muslim therapists for scheduled video sessions. We operate the platform; therapists deliver care in their professional capacity.

Information we collect

• Account details: name, email address, role, timezone, and optional profile fields such as gender and location.
• Authentication: one-time codes sent by email, and a signed session token stored in a cookie so you stay logged in.
• Bookings and sessions: therapist chosen, session times, booking type (single or package), status, and related support history.
• Payments: amount, currency, payment status, and Stripe identifiers. Card numbers are processed by Stripe; we do not store full card details.
• Therapist listings: professional profile, photo, bio, specialties, availability, and payout details needed to pay therapists.
• Reviews: star rating and comments you submit after eligible sessions.
• Technical data: device and browser information, IP address, and pages you visit as needed to run and secure the service.

How we use information

• Create and secure your account, and keep you signed in.
• Show therapist listings, complete bookings, and run video sessions.
• Process payments, credits, cancellations, and refunds.
• Send service email such as one-time login codes and booking confirmations.
• Operate dashboards for members, therapists, and platform administrators.
• Improve reliability, prevent fraud, and meet legal obligations.

Who we share information with

We share information only as needed to provide the service:

• Your selected therapist, so they can prepare for and attend your session.
• Stripe, to process checkout and refunds.
• Agora, to connect the video session.
• Resend, to send transactional email.
• Hosting and database providers that store platform data.
• Authorities when required by law or to protect safety.

We do not sell your personal information.

International transfers

Members and therapists may be in different countries, including the United States, Canada, the United Kingdom, and Australia. Your information may be processed where we, your therapist, or our service providers operate. Those locations may not have the same data protection laws as your home country.

Cookies and similar storage

We use essential cookies and browser storage to keep you logged in and to finish a booking after you sign in. See our Cookie policy for details.

Retention

We keep account, booking, and payment records for as long as needed to provide the service, handle disputes, and meet tax, accounting, and legal requirements. You can ask us to delete your account; some records may need to be retained in limited form.

Your rights

Depending on where you live, you may have the right to access, correct, or delete personal information, object to or restrict certain processing, and withdraw consent where we rely on it. To make a request, email support@falahtherapy.com.

Health and session content

Therapy conversations happen between you and your therapist on the video call. We do not use session audio or video as a product feature, and therapists remain responsible for their own clinical records. Do not use the platform for emergencies; call local emergency services or 988 in the United States.

Children

Falah Therapy is intended for adults 18 years and older. We do not knowingly collect personal information from children.

Changes

We may update this policy as the product or the law changes. The date at the top will change when we do. Continued use of the site after an update means you accept the revised policy.

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